Welcome to our FAQ page! Here you’ll find answers to some of the most common questions about our wine aerators and how to enhance your wine experience. If you have any other questions, please don’t hesitate to contact us HERE.

General Questions

Q: What is a wine aerator and why should I use one?
A: A wine aerator is a device that exposes wine to air to enhance its flavour and aroma. By allowing the wine to breathe, the aerator releases more of the wine’s natural aromas and flavour, making each sip more enjoyable.

Q: How does a wine aerator work?
A: Our wine aerators work by introducing air into the wine as you pour it. This process helps to soften tannins and release volatile compounds, improving the overall taste and aroma of the wine.

Product Information

Q: What materials are your wine aerators made from?
A: Our wine aerators are crafted from high-quality materials such as hand-blown glass and stainless steel. Each piece is designed for both functionality and elegance.

Q: How do I clean my wine aerator?
A: Cleaning is simple! Most of our aerators can be rinsed with warm water and mild soap. For a deeper clean, some models are dishwasher safe. Please refer to the specific cleaning instructions included with your product.

Usage Tips

Q: Can I use the aerator with any type of wine?
A: Yes, our aerators are suitable for all types of wine. While they are most commonly used with red wines, you can also use them with white wines and even some spirits to enhance the flavour profile.

Q: How much wine should I pour into your decanter at once?
A: Aerating wine in our decanter can be done to whatever scale you desire up to 1500ml (50oz) at a time which is about one bottle of wine.

Ordering and Shipping

Q: How can I place an order?
A: You can place an order directly through our website. Simply select the wine aerator you want, add it to your cart, and proceed to checkout. If you have any issues, our customer service team is here to help.

Q: What are your shipping options?
A: We typically offer free shipping, however, in cases where free shipping is not available, we provide several options to suit your needs, including standard, expedited, and international shipping. Shipping costs and delivery times will be calculated at checkout based on your location and selected shipping method.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package until it arrives at your doorstep.

Returns and Warranty

Q: What is your return policy?
A: Please see our return policy page Here

Q: Do your products come with a warranty?
A: Yes, all of our wine aerators come with a 30 warranty against manufacturing defects. If you encounter any issues with your product, please contact our customer service team for assistance.

Contact Us

Q: How can I get in touch with customer service?
A: You can reach our customer service team via email at aerovino.store@gmail.com or by phone at (519) 808 - 5067. We guarantee the fastest responses from Monday to Friday between 5 PM and 8 PM (EST). However, if you have any questions or concerns outside these hours, please contact us, and we will respond as quickly as possible.